Support CenterStart now
- Let's get your ebike working
- Want to know more? Download the user manual below.
Need quick help? Use the troubleshooting section below.
If you need further assistance, feel free to Contact us.
If you're looking for warranty support, click Warranty.
Product Support
How to fix abnormal sounds coming from my e-bike?
Why is there noise when pedaling on my e-bike?
Pedals, normal integrated center shaftDescription :It may be the pedal bead groove or the middle shaft bearing. It is recommended that users replace the pedals to eliminate the pedal cause.
Result :
Unresolved——Abnormal noise from the middle shaft bearingSolution :Please contact the after-sales team: to resend ysupport@wildewayebike.comou a the middle shaft replacement.Fixing Instructional video :
Why is my e-bike making noise from the rear end?
Brake pads, disc
Description :Check the disc to see if it is rubbing against the brake. If so, refer to the video to perform the alignment operation.Self-Check Instructional video :
Why is my e-bike making brake noise?
Brake pads
Description :
Check the brake pads and discs for oil stains. Clean the surface of the pad with a degreasing cleaner, blow dry, and then reinstall.
Result :Unresolved
Solution :Please contact the after-sales team: support@wildewayebike.com to resend you brake pads replacement.
Why is my motor making noise?
Description :
The motor features precision tolerances between internal gears and bearings, resulting in a tight mechanical fit. Noise levels will gradually decrease after a break-in period; this is normal and does not affect ride quality.
Result :
Unresolved; internal motor damage—requires a new motor. Video of the motor replacement.
