Pedals, normal integrated center shaftDescription :It may be the pedal bead groove or the middle shaft bearing. It is recommended that users replace the pedals to eliminate the pedal cause.

Result :

Unresolved——Abnormal noise from the middle shaft bearingSolution :Please contact the after-sales team: to resend ysupport@wildewayebike.comou a the middle shaft replacement.Fixing Instructional video :

Brake pads, disc

Description :Check the disc to see if it is rubbing against the brake. If so, refer to the video to perform the alignment operation.Self-Check Instructional video :

Brake pads

Description :
Check the brake pads and discs for oil stains. Clean the surface of the pad with a degreasing cleaner, blow dry, and then reinstall.

Result :Unresolved

Solution :Please contact the after-sales team: support@wildewayebike.com to resend you brake pads replacement.

Description :

The motor features precision tolerances between internal gears and bearings, resulting in a tight mechanical fit. Noise levels will gradually decrease after a break-in period; this is normal and does not affect ride quality.

Result :
Unresolved; internal motor damage—requires a new motor. Video of the motor replacement.

Description:

Error code 21 indicates an abnormal current.

Please troubleshoot in the following order:
1. Check all cables for damage.
2. Unplug the waterproof connector for the pedal assist sensor and observe if the error code disappears. If the error clears, the pedal assist sensor is faulty and needs to be replaced.
3. Unplug the waterproof connector for the throttle and observe if the error code disappears.If error code 21 no longer appears, the throttle is faulty and needs to be replaced.

Result :

If the error code persists after checking the above two points

Solution :
the controller and main wiring harness need to be replaced. Please contact us at support@wildewayebike.com to have replacements sent to you.

Self-Check Instructional video:

Description:
Error code 22 indicates a throttle fault.

Please troubleshoot in the following order:
1. Check all cables for damage.
2. Disconnect the throttle's waterproof connector and check if the error code disappears.


Result :If the error code disappears after disconnecting the throttle, the throttle is faulty.
If the error code remains after disconnecting the throttle, the controller is at fault.

Solution :
Replacement parts are required.
Please contact us at support@wildewayebike.com to have replacements sent to you.

Self-Check Instructional video:

Description:
Error code 24 indicates a motor Hall sensor fault.

Please troubleshoot in the following order:

1. Check the motor's connecting cable for any damage.
2. Unplug the motor's waterproof connector and then firmly plug it back in to see if the error code disappears.
3. Open the controller box and check for signs of water damage on the controller.


Result :
If the controller has suffered water damage, it is faulty and must be replaced.
If only one motor is malfunctioning, simply replace that motor; if both motors are malfunctioning simultaneously, the controller is likely at fault and should be replaced.

Replacement parts are required.
Please contact us at support@wildewayebike.com to have replacements sent to you.

Self-Check Instructional video:

Description:
Error code 25 indicates a brake system issue.

Please troubleshoot in the following order:

1. Check the left and right brake cables for damage.
2. Check the left and right brakes for fluid leaks.
3. Unplug the waterproof connectors for the left and right brakes one by one to see which side causes the error code to disappear.

Result :
If there is a fluid leak, replace the brake system.
If the error code disappears after unplugging one side, it indicates an issue with that side's brake lever; replace the corresponding brake lever.

Replacement parts are required.
Please contact us at support@wildewayebike.com to have replacements sent to you.

Self-Check Instructional video:

Description:
Error code 30 indicates a communication fault.

Please troubleshoot in the following order:

1. Check that the waterproof cable connectors are properly connected and inspect the cable surface for any breaks or damage to the insulation.
2. Disconnect the waterproof connectors one by one to check the condition of the pins and sockets.

Result :
If the cable is undamaged and the pins/sockets are in good condition, the controller and main cable need to be replaced.

Replacement parts are required.
Please contact us at support@wildewayebike.com to have replacements sent to you.

Self-Check Instructional video:

Speed ​​Limiting

Depending on the regulations of each country, some batches of e-bikes have their speed limited at the factory; for instance, the throttle-only speed may be capped at 5 km/h, requiring the speed limit to be removed.

Self-Check Instructional video:

Description:

Check whether the speed ratio or speed limit function has been adjusted. If you are unsure or do not know how to revert the settings, you will need to restore the factory settings.

Self-Check Instructional video:

Description:
1. Rough handling during shipping caused damage to the brake hose.
2. A loose olive caused an oil leak.



Result :
If the brake hose is ruptured, the brake system requires replacement.
If the olive is loose, the seal (olive) must be replaced and the system refilled with fluid.

Replacement parts are required.
Please contact us at support@wildewayebike.com to have replacements sent to you.

Video on brake system replacement :