Front Basket and Rear Basket for FW11/FW11 S-32Ah model

The total shipping time is the sum of the processing time and the shipping time.

Processing time = the time between when you place an order and when we ship it.

Shipping time = the time between when your order has been shipped and delivered to you.

Shipping carrier: FedEx(US) / PUROLATOR-GROUND(Canada)

Processing time:1-2 days

Shipping time: 3-7 business days. (US/Canada continental)

Shipping fee: Free shipping includes the 48 contiguous states but not Alaska, Hawaii, Puerto Rico and the other U.S. territories. All the orders in Canada is free shipping.

Shipping from: US/Canada Local warehouses

Shipping area: the US ( Exclude Hawaii, Puerto Rico, and Alaska ) and Canada

Any other questions, please contact us at wildewayebike@outlook.com

WILDEWAY covers all defects in material and workmanship from the date of receipt. In the event a defect covered by this Warranty Policy occurs, WILDEWAY will repair or replace your product in accordance with the terms of this Warranty Policy. This Warranty Policy is only applicable to product problems caused by non-human or force majeure factors, applies to the WILDEWAY products in the following ways:

Main Parts -- 1 year

• Battery
• Motor
• Charger

Other Components -- 90 days

Note: Consumable items and the damage caused by man-made and are not covered by the warranty. (The battery capacity decay is subject to the test capacity of the machine, not the decay of the total riding odometers.)

HOW CAN I GET MY WARRANTY?

Please contact us at wildewayebike@outlook.com with the following information:

1. Purchase Site

2. Order Number

3. Serial Number of the bike/scooter

4. Photos/videos and a short description of the problem

Please retain your proof of purchase for reference when making enquiries on this warranty.

Return Policy

15-Day Trial

WILDEWAY provides a 15-day trial on all electric bikes. To return an ebike that is not defective or damaged, you must contact WILDEWAY within 15 days of your receipt of the ebike. The ebike must have less than 10 miles on the odometer, be free of any wear and tear, dirt, dust, fragrance, or any other signs of use and must be in the same packaging and condition that you receive it and must include all items that were inside the box (charger, keys, hardware, etc.). For non-quality issues, a 20% processing fee will be applied. The customer is also responsible for the return shipping cost of $300. You must receive prior authorization and a prepaid return shipping label from WILDEWAY. Any warranty issues must be resolved prior to process a return. Returns are not allowed after 15 days of the delivery date or have more than 10 miles on the odometer.

ACCESSORY AND REPLACEMENT PARTS
Returns are not allowed for any purchase of accessories or replacement parts.

REFUNDS
Any item returned with an order that used a discount code will have the entire discount code value subtracted from the refund value.
Refunds will be made after the ebike is received and inspected by our warehouse.

PROCESS
Please ship all approved returns using the shipping label provided during the return merchandise authorization process. Any unauthorized returns are not covered by WILDEWAY.

HOW CAN I REQUEST A RETURN?
Please contact us at WILDEWAY on wildewayebike@outlook.com with the following information:

1. Purchase Site

2. Order Number/Receipt

3. Serial Number of the scooter/bike

4. Photos/videos showing the condition of the ebike (Odometer, packaging, parts, accessories, etc.)