WILDEWAY
FW11 3.0 Long-Range E-Bike
Pickup available at US warehouse
Usually ready in 2-4 days
Have questions?
Our world-class Customer Experience team is here to answer all of your questions.
Phone(WhatsApp): +1 909 893 4722
Hours: 8AM - 6PM PST from Mon - Fri
Email: wildewayebike@outlook.com
Reliable Brand
Every e-bike has been tested and screened out, We put quality control first, and we are committed to giving customers the best quality products. folding electric bikes would arrive 95% assembled, so you don't have to worry about wasting time on complicated assembly, 100% customer satisfaction is the top priority of our team, and we have the most sincere attitude to serve customers. If you have any questions, please contact us!
Local Phone Service & Warranty
We have a US local customer service phone. You can call us at any time for any pre or post-sales queries. We also have a dedicated email address and customer service staff to provide all technical assistance. With 1 year warranty for the electric motor, battery, and controller. For more details, you can get the reference in the user manual.
Features & Details
Max Range: 90 Miles
Motor: 500W (Peak 750W)
Battery: 48V 32Ah
Total Payload Capacity: 330 LBS
Fits Riders: 5’4” - 6’4”
Brakes: Mechanical Disc Brakes
Fork: Hydraulic suspension, 80mm of travel with lockout, 15x110mm solid shaft
Drivetrain: SHIMANO 7-speed
Frame: 6061 Aluminum, removable battery
Sensor: Speed
Shipping Policy
The total shipping time is the sum of the processing time and the shipping time.
Processing time = the time between when you place an order and when we ship it.
Shipping time = the time between when your order has been shipped and delivered to you.
Shipping carrier: FedEx(US) / PUROLATOR-GROUND(Canada)
Processing time:1-2 days
Shipping time: 3-7 business days. (US/Canada continental)
Shipping fee: Free shipping includes the 48 contiguous states but not Alaska, Hawaii, Puerto Rico and the other U.S. territories. All the orders in Canada is free shipping.
Shipping from: US/Canada Local warehouses
Shipping area: the US ( Exclude Hawaii, Puerto Rico, and Alaska ) and Canada
Any other questions, please contact us at wildewayebike@outlook.com
Warranty Policy
WILDEWAY covers all defects in material and workmanship from the date of receipt. In the event a defect covered by this Warranty Policy occurs, WILDEWAY will repair or replace your product in accordance with the terms of this Warranty Policy. This Warranty Policy is only applicable to product problems caused by non-human or force majeure factors, applies to the WILDEWAY products in the following ways:
Main Parts -- 1 year
• Battery
• Motor
• Charger
Other Components -- 90 days
Note: Consumable items and the damage caused by man-made and are not covered by the warranty. (The battery capacity decay is subject to the test capacity of the machine, not the decay of the total riding odometers.)
HOW CAN I GET MY WARRANTY?
Please contact us at wildewayebike@outlook.com with the following information:
1. Purchase Site
2. Order Number
3. Serial Number of the bike/scooter
4. Photos/videos and a short description of the problem
Please retain your proof of purchase for reference when making enquiries on this warranty.
Return Policy
15-Day Trial
WILDEWAY provides a 15-day trial on all electric bikes. To return an ebike that is not defective or damaged, you must contact WILDEWAY within 15 days of your receipt of the ebike. The ebike must have less than 10 miles on the odometer, be free of any wear and tear, dirt, dust, fragrance, or any other signs of use and must be in the same packaging and condition that you receive it and must include all items that were inside the box (charger, keys, hardware, etc.). For non-quality issues, a 20% processing fee will be applied. The customer is also responsible for the return shipping cost of $300. You must receive prior authorization and a prepaid return shipping label from WILDEWAY. Any warranty issues must be resolved prior to process a return. Returns are not allowed after 15 days of the delivery date or have more than 10 miles on the odometer.
ACCESSORY AND REPLACEMENT PARTS
Returns are not allowed for any purchase of accessories or replacement parts.
REFUNDS
Any item returned with an order that used a discount code will have the entire discount code value subtracted from the refund value.
Refunds will be made after the ebike is received and inspected by our warehouse.
PROCESS
Please ship all approved returns using the shipping label provided during the return merchandise authorization process. Any unauthorized returns are not covered by WILDEWAY.
HOW CAN I REQUEST A RETURN?
Please contact us at WILDEWAY on wildewayebike@outlook.com with the following information:
1. Purchase Site
2. Order Number/Receipt
3. Serial Number of the scooter/bike
4. Photos/videos showing the condition of the ebike (Odometer, packaging, parts, accessories, etc.)
750W MOTOR
Empower your ride with the 500W motor that can peak at 750W and deliver greater torque. This powerhouse is the secret behind the bike's stunning mountain climbing ability.
32Ah Lithium-Battery & 90 Miles-Long Range
48V/32Ah Removable built-in Lithium-Battery — up to 90 miles in pedal assist mode (PAS mode) and 60 miles in pure electric mode on one charge of 10-11 hours of 3A Fast Charge. The Ebikes for Adults are equipped with the BMS system that provides 14 types of protection, making our battery safer and more cycle life. Adjustable handlebar and seat are suitable for 5'4"-6'4" riders. Max load of 330 lbs.
Battery weight: 18 lbs
LCD Color Display with USB Charging Port
Provides everything you need to know! Power assist level, battery indicator, riding speed and mileage data, helps to better control your riding status. With clear control panel buttons to easily control your bike. And there is a USB charging port at the bottom of the display control panel to charge your device.
Cruise control: can be activated or turned completely off
Mechanical Disc Brakes
This advanced braking technology ensures waterproof and dustproof capabilities, offering you immense reliability in any weather condition. The design encourages free riding, requiring minimal maintenance. With this safer braking system, enjoy the confidence to explore freely, knowing your journey is backed by superior security and control.
Hydraulic Suspension Fork
Our FW 3.0 electric bikes hydraulic suspension fork has 80mm of travel, preload adjustment, and lockout option, which is more flexible to reducing the feeling of bumps when handling multiple terrain types.
High-luminance Headlight
Bright headlight provides a brighter, safer, and more enjoyable environment for night riding. The unique LED circle illuminates your path while making you easily visible to others.
Adjustable Seat, Comfortable Riding
Toss out the idea of uncomfortable rides because the FW 3.0 is about to change the game! Its seat is Comfortable and is made from PU memory foam. So, get ready to feel like you're sitting on a cloud, even on those long-haul city excursions. Bid farewell to fatigue and say hello to comfort like you've never known it.
Puncture Resistant Fat Tires
Puncture-resistant tires prevent punctures by thorns and glass while riding. Anti-skidding, wear-resistant, adapt to city, snow, sand, dirt, and various terrains.
Strong and Durable Frame
The Strong Frame electric bikes are some of the best bikes on the market. They offer riders superior performance, greater stability, and a longer lifespan than other electric bikes. The strong frame of the bike is rust-resistant and durable, allowing riders to take their bike on any terrain without fear of it breaking down. The frame also adds rigidity to the bike, allowing riders to take on tougher terrain and provide more control when riding. This makes the bike great for tackling hills, dirt roads, and other tough terrains with ease.
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