Warranty Policy
At WILDEWAY, we take immense pride in the craftsmanship and quality of our electric bikes. Every WILDEWAY e-bike is built to last and is covered by our Limited Manufacturer’s Warranty. This warranty gives you clear legal rights and protection for your investment.
Warranty Period & Eligibility
This warranty applies strictly to the original retail purchaser (the name matching the official store invoice) and is strictly non-transferable to any subsequent owners. It begins automatically upon the date of delivery.
To register a warranty claim, the e-bike must have been purchased directly from our official website (wildewayebike.com) or an authorized retail channel.
Warranty Coverage Breakdown
| Component Category | Coverage Period | What is Covered |
|---|---|---|
| Structural Frame & Front Fork | 2 Years | Frame and front fork defects in materials and workmanship; structural cracks not caused by abuse or accidents. |
| Lithium-ion Battery | 1 Year or up to 300 charging cycles, whichever occurs first | Defects in the battery cells or integrated BMS. The batteries are designed to retain up to 75% of their original capacity during that time. Capacities below this threshold due to manufacturing defects are covered. |
| Core Electrical Components | 1 Year | Hub Motor, Controller, LED/LCD Display, Throttle, Wiring Harness, and Pedal Assist Sensor (PAS). |
| Standard Bicycle Parts | 1 Year | Brake Calipers, Handlebars, Stem, Seat Post, Flywheel/Freewheel, and Derailleur systems. |
| Wear & Tear Consumables | 15 Days (Out-of-Box Only) | Tires, Inner Tubes, Brake Pads, Grips, Chains, Pedals, Saddle upholstery, Fenders, and Kickstand. |
*Note on Consumables: Wear and tear items are expected to degrade with normal usage and are only covered if they arrive damaged or defective out of the original shipping box (must be reported within 15 days of delivery).
What is NOT Covered by This Warranty?
WILDEWAY will not honor warranty claims for damages, failures, or performance loss resulting from:
- Normal Wear and Tear: Gradual deterioration of components through regular and lawful use over time.
- Water Damage & Weathering: Submersion in water, high-pressure power washing, riding through deep puddles, or leaving the e-bike exposed to outdoor corrosion, rust, or extreme thermal environments. (Note: E-bikes are water-resistant but NOT waterproof).
- Improper Assembly & Maintenance: Damage caused by incorrect home assembly, neglect, lack of routine mechanical adjustments, or improper torque applied to fasteners.
- Unauthorized Modifications: Alterations to the electrical system, battery tampering, speed-limit unlocking/tuning, or installation of third-party electrical parts/extra batteries.
- Commercial Use: Commercial exploitation of the vehicle, including but not limited to commercial food delivery (e.g., UberEats, DoorDash), courier services, bike rental operations, or stunt riding/racing.
- Accidents & External Forces: Damage caused by crashes, drops, road debris impact, or force majeure events.
Warranty Shipping Cost Policy
- Within 30 Days of Delivery: If a component is verified as defective within the first 30 days of ownership, WILDEWAY will provide the replacement part and cover the shipping costs to your address.
- After 30 Days of Delivery: For approved warranty claims submitted after 30 days, WILDEWAY will provide the replacement part free of charge, but the customer is responsible for paying the domestic shipping and handling fees for the replacement part.
How to Submit a Warranty Claim
Do not attempt to repair or disassemble electrical parts yourself, as this may void your warranty. To submit a claim, please follow these steps:
- Send an email to support@wildewayebike.com with [WARRANTY CLAIM] and your Order Number in the subject line.
- Provide a clear photo or video showing the exact issue, along with a photo of the e-bike's Odometer mileage and the Frame Serial Number.
- Describe the symptoms clearly and specify when the issue first occurred.
Our dedicated technical support team will analyze the data within 2-3 business days. If verified, we will dispatch the required replacement parts along with instructional videos to assist you with the repair. In rare, severe technical cases where a component cannot be replaced at home, our team will guide you on authorized local repair options.
DISCLAIMER of IMPLIED WARRANTIES: THIS LIMITED WARRANTY IS THE SOLE AND EXCLUSIVE WARRANTY FOR WILDEWAY E-BIKES. WILDEWAY DISCLAIMS ALL OTHER EXPRESS OR IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WILDEWAY SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES ARISING FROM THE USE OF OUR PRODUCTS.
