Top Speed: 30MPH (unlocked) | 30 MPH (default)

Max Range: 100 Miles

Motor: 750W (Peak 1000W)

Battery: 48V 32Ah

Weight: 77 LBS

Total Payload Capacity: 330 LBS

Fits Riders: 5’4” - 6’4”

Brakes: 4-piston hydraulic, 180mm rotors

Fork: Hydraulic suspension, 80mm of travel with lockout, 15x110mm solid shaft

Drivetrain: SHIMANO 7-speed

Frame: 6061 Aluminum, removable battery

Sensor: Speed

Shipping Policy

Thank you for choosing WILDEWAY. We are committed to delivering your electric bike safely and as quickly as possible. Please review our shipping guidelines, terms, and conditions below.

Shipping Cost & Coverage

We are proud to offer FREE SHIPPING and FREE SALES TAX on all e-bike orders within our standard delivery zones.

• United States: Free shipping applies strictly to the 48 contiguous United States (CONUS). We currently do not ship to Alaska, Hawaii, Puerto Rico, or any other U.S. territories. We are also unable to deliver to PO Boxes, APO/FPO/DPO addresses.
• Canada: Free shipping applies to standard shipping zones within Canada. Remote or northern territories (such as Yukon, Northwest Territories, and Nunavut) may be subject to additional shipping surcharges or may not be eligible for delivery. Please contact our support team prior to ordering if you reside in a remote area.

Processing & Shipping Timelines

Our goal is to get you riding as soon as possible. We ship directly from our localized fulfillment centers in California, USA and Toronto, Canada to minimize delivery times.

• Order Processing Time: In-stock items are typically processed and prepared for shipment within 1 to 2 business days (excluding weekends and major holidays) after your payment is cleared.
• Shipping/Delivery Time: Once your package leaves our warehouse, standard transit time takes approximately 3 to 7 business days to arrive at your doorstep, depending on your geographic location.

Tracking Your Order: As soon as your order ships, a shipping confirmation email containing your FedEx, UPS, or relevant carrier tracking number will be sent to the email address provided at checkout. Please allow up to 24 hours for the tracking status to update on the carrier's portal.

Signature Required & High-Value Package Protection

Because electric bikes are high-value items and contain high-capacity lithium-ion batteries subject to strict transport regulations, all e-bike shipments are sent with a "Signature Required" instruction to the carrier.

• The shipping carrier is instructed to obtain a physical signature or visual verification upon delivery and should not leave the package unattended on porches or doorsteps.
• WILDEWAY is not responsible for any packages that are lost, stolen, or misplaced after the carrier marks the shipment as officially "Delivered." We strongly recommend monitoring your tracking information closely and ensuring an adult is available to receive the package.

No Responsibility for Loss, Theft, or Damage

WILDEWAY is fully dedicated to packaging and dispatching your order securely. However, please be advised that WILDEWAY shall not be held liable or responsible for any products that are lost, stolen, or damaged during transit or after delivery has been completed by the carrier.

Our liability for the physical condition and custody of the shipment strictly terminates at the following milestones:

• During Transit: Once the package is collected from our warehouse, scanned, and taken into physical custody by the shipping carrier (e.g., FedEx, UPS), any subsequent handling damages, missing transit items, or logistics accidents are the sole legal responsibility of the carrier.
• Post-Delivery (Porch Piracy Protection): Once the shipping carrier updates the tracking status as "Delivered" (including but not limited to cases where visual proof of delivery is uploaded or a signature is obtained), the risk of loss or theft transfers entirely to the customer. WILDEWAY will not issue refunds, credits, or free replacements for packages that are stolen from doorsteps, porches, or shared residential mailrooms after official delivery.

How we will support you: In the unfortunate event that your package is lost in transit prior to being marked as delivered, please notify us immediately. While we are not liable, our customer support team will actively assist you in opening an official investigation and filing an insurance claim with the carrier. No refunds or replacements will be reviewed or issued until the carrier concludes its formal investigation and provides a final resolution.

Shipping Damage & Immediate Inspection

Electric bikes are heavy and travel long distances. While we use extra heavy-duty packaging, shipping damage can occasionally occur. You must inspect your package immediately upon delivery.

If you notice any significant damage to the e-bike itself out of the box, please follow these steps within 14 days of delivery:

1. Take clear, high-resolution photos and/or videos of the damaged outer box, inner packaging, and the specific product damage.
2. Locate the serial number on the e-bike frame.
3. Email our customer support team at support@wildewayebike.com with your order number, serial number, and the visual evidence.

Once verified within the 14-day window, WILDEWAY will promptly arrange for free replacement parts or a replacement vehicle if necessary. Please note that claims reported after 14 days from the delivery date cannot be honored for free shipping damage replacement, as they fall outside our carrier's insurance claim window.

Address Changes & Refused Shipments

• Address Changes: We cannot change, intercept, or reroute a shipping address once the item has departed our warehouse. Please double-check your shipping information at checkout.
• Refused Shipments: If you refuse delivery of an order that has already been shipped, or if the carrier returns the item to us after multiple failed delivery attempts due to customer unavailability, the order will be processed as a return. A flat shipping/cancellation fee of $200 per e-bike will be deducted from your refund to cover the round-trip transit costs.

Third-Party Freight Forwarders

If you choose to use an independent third-party freight forwarder, cargo agent, or shipping service to transport your purchase outside of the contiguous United States or Canada, WILDEWAY's responsibility ends the moment the package is marked as safely delivered to the forwarder's address. We are not responsible for any damage, loss, missing parts, or customs/tax issues that occur after the package has been accepted by your chosen freight forwarder.

Shipping Disclaimer & Force Majeure

While WILDEWAY partners with reputable national carriers (such as FedEx and UPS) to ensure timely delivery, all stated shipping and transit times are estimates only and are not guaranteed.

WILDEWAY shall not be held legally or financially responsible for any shipping delays, delivery failures, or damages caused by circumstances beyond our reasonable control (Force Majeure), including but not limited to:

• Severe weather conditions (blizzards, hurricanes, floods, etc.) and natural disasters.
• Carrier-specific operational bottlenecks, industrial strikes, labor shortages, or severe peak-season backlogs (e.g., Black Friday, Cyber Monday, and Christmas holiday shopping periods).
• Government actions, customs inspections, regulatory changes, or mandatory safety checks enforced by transport authorities (such as compliance checks for high-capacity lithium-ion batteries).
• Inaccurate, incomplete, or unverified shipping address details provided by the customer at checkout.

Once a shipment leaves our localized fulfillment warehouse and is scanned by the carrier, the physical possession and handling of the package transfer to the logistics company. Consequently, WILDEWAY will not issue refunds, compensations, or discount credits solely based on carrier-delayed deliveries.

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For any pre-sale questions regarding shipping availability, bulk orders, or tracking issues, please contact us at support@wildewayebike.com or call our support line at +1 (213) 329-2156 (7 AM - 4 PM PST, Monday to Friday).

WILDEWAY covers all defects in material and workmanship from the date of receipt. In the event a defect covered by this Warranty Policy occurs, WILDEWAY will repair or replace your product in accordance with the terms of this Warranty Policy. This Warranty Policy is only applicable to product problems caused by non-human or force majeure factors, applies to the WILDEWAY products in the following ways:

Main Parts -- 1 year

• Battery
• Motor
• Charger

Other Components -- 90 days

Note: Consumable items and the damage caused by man-made and are not covered by the warranty. (The battery capacity decay is subject to the test capacity of the machine, not the decay of the total riding odometers.)

HOW CAN I GET MY WARRANTY?

Please contact us at wildewayebike@outlook.com with the following information:

1. Purchase Site

2. Order Number

3. Serial Number of the bike/scooter

4. Photos/videos and a short description of the problem

Please retain your proof of purchase for reference when making enquiries on this warranty.

Return Policy

15-Day Trial

WILDEWAY provides a 15-day trial on all electric bikes. To return an ebike that is not defective or damaged, you must contact WILDEWAY within 15 days of your receipt of the ebike. The ebike must have less than 10 miles on the odometer, be free of any wear and tear, dirt, dust, fragrance, or any other signs of use and must be in the same packaging and condition that you receive it and must include all items that were inside the box (charger, keys, hardware, etc.). For non-quality issues, a 20% processing fee will be applied. The customer is also responsible for the return shipping cost of $300. You must receive prior authorization and a prepaid return shipping label from WILDEWAY. Any warranty issues must be resolved prior to process a return. Returns are not allowed after 15 days of the delivery date or have more than 10 miles on the odometer.

ACCESSORY AND REPLACEMENT PARTS
Returns are not allowed for any purchase of accessories or replacement parts.

REFUNDS
Any item returned with an order that used a discount code will have the entire discount code value subtracted from the refund value.
Refunds will be made after the ebike is received and inspected by our warehouse.

PROCESS
Please ship all approved returns using the shipping label provided during the return merchandise authorization process. Any unauthorized returns are not covered by WILDEWAY.

HOW CAN I REQUEST A RETURN?
Please contact us at WILDEWAY on wildewayebike@outlook.com with the following information:

1. Purchase Site

2. Order Number/Receipt

3. Serial Number of the scooter/bike

4. Photos/videos showing the condition of the ebike (Odometer, packaging, parts, accessories, etc.)