FW11S 4.0 Folding Electric Bike
Our world-class Customer Experience team is here to answer all of your questions.
Features & Details
Max Range: 100 Miles
Motor: 750W (Peak 1000W)
Battery: 48V 32Ah
Weight: 77 LBS
Total Payload Capacity: 330 LBS
Fits Riders: 5’4” - 6’4”
Brakes: 4-piston hydraulic, 180mm rotors
Fork: Hydraulic suspension, 80mm of travel with lockout, 15x110mm solid shaft
Drivetrain: SHIMANO 7-speed
Frame: 6061 Aluminum, removable battery
The total shipping time is the sum of the processing time and the shipping time.
Processing time = the time between when you place an order and when we ship it
Shipping time = the time between when your order has been shipped and delivered to you;
Shipping carrier: FedEx
Processing time:1-2 days
Shipping time: 3-7 business days. (US continental)
Shipping fee: Free shipping includes the 48 contiguous states but not Alaska, Hawaii, Puerto Rico and the other U.S. territories.
Shipping from: US Local warehouses
Shipping area: the US only ( Exclude Hawaii, Puerto Rico, and Alaska )
Any other questions, please contact us at firstname.lastname@example.org
WILDEWAY covers all defects in material and workmanship from the date of receipt. In the event a defect covered by this Warranty Policy occurs, WILDEWAY will repair or replace your product in accordance with the terms of this Warranty Policy. This Warranty Policy is only applicable to product problems caused by non-human or force majeure factors, applies to the WILDEWAY products in the following ways:
Main Parts -- 1 year
Other Components -- 90 days
Note: Consumable items and the damage caused by man-made and are not covered by the warranty. (The battery capacity decay is subject to the test capacity of the machine, not the decay of the total riding odometers.)
HOW CAN I GET MY WARRANTY?
Please contact us at email@example.com with the following information:
1. Purchase Site
2. Order Number
3. Serial Number of the bike/scooter
4. Photos/videos and a short description of the problem
Please retain your proof of purchase for reference when making enquiries on this warranty.
WILDEWAY provides a 15-day trial on all electric bikes. To return an ebike that is not defective or damaged, you must contact WILDEWAY within 15 days of your receipt of the ebike. The ebike must have less than 10 miles on the odometer, be free of any wear and tear, dirt, dust, fragrance, or any other signs of use and must be in the same packaging and condition that you receive it and must include all items that were inside the box (charger, keys, hardware, etc.). For non-quality issues, a 20% processing fee will be applied. The customer is also responsible for the return shipping cost of $300. You must receive prior authorization and a prepaid return shipping label from WILDEWAY. Any warranty issues must be resolved prior to process a return. Returns are not allowed after 15 days of the delivery date or have more than 10 miles on the odometer.
ACCESSORY AND REPLACEMENT PARTS
Returns are not allowed for any purchase of accessories or replacement parts.
Any item returned with an order that used a discount code will have the entire discount code value subtracted from the refund value.
Refunds will be made after the ebike is received and inspected by our warehouse.
Please ship all approved returns using the shipping label provided during the return merchandise authorization process. Any unauthorized returns are not covered by WILDEWAY.
HOW CAN I REQUEST A RETURN?
Please contact us at WILDEWAY on firstname.lastname@example.org with the following information:
1. Purchase Site
2. Order Number/Receipt
3. Serial Number of the scooter/bike
4. Photos/videos showing the condition of the ebike (Odometer, packaging, parts, accessories, etc.)